FAQ's

Do you offer gift wrapping?

Of course, I absolutely love gift wrapping your orders and I put as much effort into wrapping as I do everything else! Every order is wrapped beautifully and comes with a luxury velvet jewellery pouch and an eco-friendly gift box for FREE!

If you're ordering a gift, include a your personalised gift message for an extra meaningful touch.  

If I need to know any more information about your order, I will contact you.

 

What is included in my order?

Every piece of Wild Rose jewellery comes in a luxury velvet gift pouch and an eco-friendly gift box.

Each piece of jewellery comes with it's own unique description card, jewellery care information and a mini jewellery polishing cloth.


How much does delivery cost?

Wild Rose ships worldwide! Below are the shipping costs.

UK - FREE

Europe £3

Rest Of The World £5

 

How long will my order take to arrive?

All orders are wrapped and shipped with 1-2 business days via Royal Mail Tracked service.

If you're ordering from the UK - as a guide, orders take on average 14 days to reach a UK address from Gibraltar. Please bear this in mind if you're ordering a gift for someone.

However, I can not guarantee that there won't be any delays during these times due to Brexit and Covid restrictions, so please be patient with the postal services. I can not be held responsible for any postal delays.

All orders are sent with tracking information, which will be emailed to you with your shipping notification.

You can track your order using the tracking number I will provide you with at https://post.gi/track-and-trace/

Alternatively, if you would like to know where your order is whilst it is on its way to you, email me at rachel@wildrosejewellery.com and I can track it for you and let you know!

If you live locally in Gibraltar, I have a local pick-up option which you can select at the checkout. All local pick-up orders will be ready within 48 hours and I will be in touch with you to arrange pick up.

If you have any queries about shipping, tracking or delivery don't hesitate to contact me and I will be able to help ♡

 

Can I get a refund if I change my mind?

Yes absolutely, I offer refunds. If you are not happy with your order for any reason, get in touch and I will give you instructions on how to return your order to me. However, we do not give refunds on sale items or earrings.

When returning an item to Wild Rose, the cost of postage is paid for by the customer. I highly recommend that you send your item back via tracked service as I can not be held responsible if your order gets lost in the post and this could result in you not receiving a refund/exchanged item.

Please see our Refund Policy linked at the bottom of the page for all of the details.

If you would like a refund or have any questions please contact me at rachel@wildrosejewellery.com

 

What size are the stretch beaded bracelets?

All handmade stretch beaded bracelets are available in 3 different sizes and are measured across the diameter in cm.

Small 17cm-18cm

Medium 18cm-19cm

Large 19cm-20cm

X Large 20cm-21cm

If you require a custom size do not hesitate to contact me at rachel@wildrosejewellery.com

Please be aware that each bracelet style may vary slightly due to the size.

 

What is the jewellery made out of?

All Wild Rose jewellery is made out of high quality 92.5% sterling silver.

The Wild Rose stretch beaded bracelets are handcrafted onto strong stretch elastic and each one features the quality sterling silver tag.

Rose Gold and Gold charms are made of sterling silver with a 24k or 18k rose gold or gold plating.

 

Is the packaging eco-friendly?

Just like you, I am super passionate about protecting our lovely planet.

All of Wild Rose's packaging including gift boxes, postage boxes, velvet jewellery pouches, information cards and tissue paper is 100% recyclable and I urge you to reuse the materials wherever possible.

We are an eco-conscious family who reuse all materials and paper where possible. I keep my supplies to a minimum and only purchase what I need to avoid additional waste.

I am always looking into new and exciting was to create eco-friendly packaging.