FAQ's

Do you offer gift wrapping?

Of course, I absolutely love gift wrapping your orders and I put as much effort into wrapping as I do everything else!

Every order is wrapped beautifully with my recyclable tissue paper and you can also choose to include one of my eco-friendly gift boxes for just £1 along with a personalised message which will be handwritten and included with your order.

When you tick the gift box option you will be able to enter your personalised message here. Alternatively, you can write your personalised gift message in the 'Customer Notes' section on the cart page. 

If I need to know any more information about your order, I will contact you.

 

What is included in my order?

Every piece of Wild Rose jewellery comes in an eco-friendly natural linen jewellery pouch wrapped in 100% recyclable tissue paper. You can also include an eco-friendly Wild Rose gift box with your order for an extra special touch.

Each piece of jewellery comes with it's own unique description card and a mini jewellery polishing cloth.


How much does delivery cost?

Wherever you are in the world - I can deliver to you! Below are the delivery costs from here in Gibraltar to you...

UK FREE
Gibraltar FREE
Europe FREE
Rest Of The World £5

 

How long will my order take to arrive?

All orders are wrapped and shipped with 1-2 business days via Royal Mail Tracked service.

If you're ordering from the UK - as a guide, orders take on average 14 days to reach a UK address from Gibraltar. Please bear this in mind if you're ordering a gift for someone.

However, I can not guarantee that there won't be any delays during these times due to Brexit and Covid restrictions, so please be patient with the postal services. I can not be held responsible for any postal delays.

All orders are sent with tracking information, which will be emailed to you with your shipping notification.

You can track your order using the tracking number I will provide you with at https://post.gi/track-and-trace/

Alternatively, if you would like to know where your order is whilst it is on its way to you, email me at rachel@wildrosejewellery.com and I can track it for you and let you know!

If you live locally in Gibraltar, I have a local pick-up option which you can select at the checkout. All local pick-up orders will be ready within 24 hours and I will be in touch with you to arrange pick up.

If you have any queries about shipping, tracking or delivery don't hesitate to contact me and I will be able to help ♡

 

Can I get a refund if I change my mind?

Yes absolutely, I offer refunds. If you are not happy with your order for any reason, get in touch and I will give you instructions on how to return your order to me. However, we do not give refunds on sale items or earrings.

Please see our Refund Policy linked at the bottom of the page for all of the details.

If you would like a refund or have any questions regarding a refund please contact me at rachel@wildrosejewellery.com

 

What size are the bracelets?

All of my handmade bracelets are made onto strong stretch elastic to a standard size of 18cm, which is designed to fit most wrists.

However, I totally understand that we are not a 'one-size-fits-all' society and if you need a custom size please contact me and I will be able to help, no problem.

Please be aware that each bracelet size may vary slightly due to the style.

 

What is the jewellery made out of?

All of my bracelets and jewellery is made out of sterling silver (only the best!).

Some bracelets and charms have an extra special touch, with some being plated with 18k Rose Gold and 24k Gold plating. They are still sterling silver underneath the plating.

My bracelets are handcrafted onto strong stretch elastic and each one features the quality sterling silver tag.

I have included a jewellery care information card with every order and a mini jewellery polishing cloth so that you can make sure your jewellery lasts a lifetime!

 

Is the packaging eco-friendly?

Just like you, I am super passionate about protecting our lovely planet.

All of Wild Rose's packaging including gift boxes, postage boxes, linen jewellery pouches, information cards and tissue paper is 100% recyclable.

We are an eco-conscious family who reuse all materials and paper where possible. I keep my supplies to a minimum and only use what I need to avoid unnecessary waste.

I am always looking into new and exciting was to create eco-friendly packaging.